WhatsApp Orders Bot
Order tracking and notifications over WhatsApp (Incerco).
Conversational WhatsApp bot, in production at Incerco, serving two audiences: customers and sales reps check the status and delivery date of their orders in real time, and the company can run targeted outbound notification campaigns to the contacts it chooses.
The conversational logic is orchestrated with n8n on top of Meta WhatsApp Cloud API. The bot integrates with the company ERP (PrefSuite on SQL Server) in read-only mode, so it queries real production data without any risk of changing it.
It is deployed with Docker on Windows Server and published securely through Caddy and Cloudflare Tunnel, without opening any ports on the corporate network.
What it does
- Real-time lookup of order status and delivery date
- Targeted outbound notifications for company campaigns
- Read-only integration with the ERP (PrefSuite / SQL Server)
- Deployment with no exposed ports: Caddy + Cloudflare Tunnel
Technologies
- n8n
- WhatsApp Cloud API (Meta)
- Microsoft SQL Server
- Docker · Windows Server
- Caddy
- Cloudflare Tunnel
- HTML / JS
Corporate project built for internal use, so the code is not public. If you want to know more about how it works, get in touch.